RETURN POLICY

Thank you for your purchase and we hope you are completely satisfied with our product. In case of any doubts or dissatisfaction, we allow returns under the following conditions.

Return conditions

1. Return period: The goods must be returned within 30 working days of the date of receipt.

2. Condition of the goods: The goods must be in undamaged, original packaging and free from any signs of use or damage.

3. Shipping costs: We cover all shipping costs in both directions to make this process easier for you.

How to return a product?

1. Contact us: First, please contact our customer service department at service@freute.com to obtain a unique return address and request number.

2. Prepare the shipment: Please carefully pack the product in its original packaging and include the purchase document (or a copy thereof) and the credit card number to which the refund should be made.

Refund process

1. Verification: After receiving the returned goods and successfully verifying their condition, we will proceed to refund the money to the specified credit card number.

2. Processing time: The entire process, from the day we receive the shipment, may take up to 30 business days.

3. Confirmation email: Once the refund has been credited to your bank account, we will send you an email confirming the transaction.

4. Account display: The funds will appear on your credit card statement within 1-2 billing cycles, with the exact timing depending on the card issuer's policy.

Where is my refund? — Tips

1. Check your bank account/credit card statement.

2. Contact your credit card issuer — sometimes it can take a while for the refund to be processed.

3. Contact your bank.

If you still haven't received your refund after following the steps above, please contact us directly at service@freute.com, and we will try to clarify the situation as quickly as possible.